Last updated: July 2026
At Basivia (“we”, “us”, or “our”), we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or book a trip with us.
1. Information We Collect
We may collect the following personal details from you:
Identity & Contact Data: Name, phone number, email address, billing address, and date of birth .
Booking & Travel Data: Passport/Aadhaar details, travel preferences, special requirements (e.g., dietary needs, medical conditions), and emergency contact information .
Technical Data: IP address, browser type, and usage data collected via cookies for website analytics .
2. How We Use Your Information
Your information is used to:
Confirm bookings and manage travel arrangements (hotels, transport, guides) .
Communicate trip updates, confirmations, and respond to your queries .
Improve our website and service quality.
Comply with legal requirements.
3. Data Sharing & Disclosure
We do not sell your personal data. We may share your name, contact details, and travel dates with trusted partners (hotels, taxi operators, guides) only to fulfill your booking . We may also disclose information if required by law or to protect the rights and safety of our company and users .
4. Payment Security
All online payments are processed through secure payment gateways. We do not store your credit/debit card details or CVV on our servers .
5. Cookies
We use essential cookies for site functionality and analytics cookies (like Google Analytics) to understand visitor behavior. You can disable cookies in your browser settings .
6. Your Rights
You have the right to request access, correction, or deletion of your personal data. To do so, please contact us at info@basivia.com.
7. Contact Us
If you have any questions about this policy, please write to us:
Basivia
Khalid Colony, Soura, 90 Ft Road, Near JK Bank ATM,
Srinagar, Jammu & Kashmir – 190011
Email: info@basivia.com | Phone: +91 96229 00090
